Support

Something not working? Tell us what happened and we will get back to you.

We reply to most messages within 2 working days.

Before you write

Including these four things gets your problem solved in one round trip instead of three:

• the game name;
• your device and OS version — for example, Pixel 8 on Android 15, or iPhone 14 on iOS 18;
• the app version, shown in the game under Settings → About;
• a screenshot or screen recording, if there is anything to see.

Common issues

I lost my progress

If the game has sign-in, open Settings → Account and sign in with the same Google or Apple account you used before — your cloud save will restore. If the game has no sign-in, progress is stored on the device only, and uninstalling or switching devices loses it. Write to us with the details anyway and we will see what we can do.

I paid and did not receive my purchase

First tap Restore Purchases in the game's settings, which resolves most cases. If it does not, email us with the order number from your Google Play or App Store receipt and we will sort it out.

I want a refund

We do not issue refunds ourselves — only the store you bought from can, at its own discretion. Try Google Play order history or reportaproblem.apple.com. See section 7 of our Terms of Use. If you paid and did not receive the item, that is different — write to us and we will restore it.

An ad was inappropriate, or would not close

Send us a screenshot and roughly when you saw it. We pass reports to the ad network, which is what actually gets the ad pulled.

I want my data deleted

Go to our deletion page — it covers games with accounts and games without.

I found a bug

Please tell us. Steps to reproduce it are worth more than anything else you can send.

Contact